Reference

How Betline Handles Your Personal Information

Your account data belongs to you — we collect only what we need to run your account, process payments through bKash, Nagad, and Rocket, and keep your access secure. Access and eligibility depend on your local law and eligible regions.

Data you controlSecure account storageClear contact pathLocal payment privacy

Explore the Lobby Read FAQ

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures at the account level and at the payment layer to keep your information protected. Here is what that looks like in practice across the four areas that matter most.

Account Security

Your account is protected by password hashing and OTP verification on login. We do not store your bKash or Nagad PIN — those stay with your wallet provider.

Cookies and Session Data

Session cookies keep you logged in across your mobile browser and desktop without re-entering credentials each time. You can clear or block them through browser settings.

Data Retention

We keep account and transaction records for the period required by applicable law. When that period ends, data is deleted or anonymised — not archived indefinitely.

Requesting Changes

You can ask us to correct inaccurate account details or request deletion of data we are not legally required to retain. Contact support with your account reference to start the process.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, use any of the channels below. We aim to respond to data-related requests within a reasonable timeframe.

What We Collect and Why

Betline Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide — name, contact information, and payment identifiers linked to your bKash, Nagad, or Rocket wallet. We use this to verify your identity, process deposits and withdrawals, and keep your account accessible across devices. We do

1
not sell your personal data to third parties. Transaction records tied to your bKash or Nagad activity are retained for the period required by applicable financial and legal obligations. Cookies and session data help us remember your login state and preferred settings on mobile and desktop
2
— you can manage cookie preferences through your browser at any time. Any data shared with payment processors is limited to what those processors need to complete your transaction. Where local law in Bangladesh requires specific data handling, we follow those requirements. Availability of our services
3
depends on your local law and eligible regions. If you have questions about what data we hold on your account, the contact path in the section below is the right place to start.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

These are the questions we hear most often about how personal information is handled on your account.

We collect your name, contact details, and the payment identifiers you use — such as your bKash or Nagad number — to verify your identity and process transactions.

Only the wallet number you register is stored, so we can match your deposit. Your PIN and wallet credentials stay with your payment provider and are never passed to us.

Yes. Contact our support team via live chat or email with your account reference. We will confirm your identity and provide the data we hold within a reasonable timeframe.

We retain records for the period required by applicable financial and legal obligations in your region. After that period, data is deleted or anonymised.

We share data only with payment processors — like bKash, Nagad, and Rocket — and only the minimum needed to complete your transaction. We do not sell personal data.

Reach out through live chat or email support. Include your registered contact detail so we can locate your account. Corrections and deletion requests are handled by our data team.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBangladesh Green Wheel 502 AccountBetline Login

How Betline Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does Betline collect when I open an account?

02 Is my bKash or Nagad wallet information stored on Betline's servers?

03 Can I request a copy of the data Betline holds on my account?

04 How long does Betline keep my account and transaction records?

05 Does Betline share my personal data with third parties?

06 How do I ask Betline to delete or correct my personal information?

Privacy Policy

Related pages

Related pages